Maryann Onyinyechi

Case Studies

Signature Projects

Detailed breakdown of key projects, responsibilities, and measurable accomplishments

Wing Assistant

Senior Account Manager & Project Manager

Managed strategic account portfolio of 85+ high-value enterprise clients across productivity, career intelligence, healthcare IT, education, and design industries with 70% being enterprise-level accounts

🛠️ Tools & Platforms

Salesforce HubSpot Planhat Vitally ClickUp Asana Freshdesk Zendesk Slack Zoom

Key Metrics: Managed 85+ enterprise accounts with 70% at enterprise-level and average MRR of $25K+. Achieved 83% client retention rate and 95% client satisfaction score. Generated $200K+ in direct revenue through strategic growth initiatives. Maintained 92% client engagement rate with 98% on-time delivery rate. Reduced implementation time by 52% while achieving 96% task completion rate and 85% resource utilization efficiency.

💼 Key Responsibilities

Project: Asana Enterprise Account

Managed comprehensive enterprise relationship for Asana, a leading productivity software platform. Orchestrated multi-phase implementation across 5+ departments, coordinated technical requirements with engineering teams, managed C-suite stakeholder communications, and ensured flawless platform adoption. Delivered white-glove onboarding experience with weekly progress reviews, milestone tracking, and proactive risk mitigation. Successfully closed the enterprise deal through strategic negotiation recognized by management for exceptional negotiation expertise.

Project: Glassdoor Strategic Partnership

Led high-stakes negotiations for Glassdoor, a career intelligence platform serving millions of job seekers. Navigated complex legal requirements including NDAs, confidentiality agreements, and service expansions. Coordinated with C-suite executives, legal counsel, and operational teams to structure win-win agreements. Built and maintained strong relationship with key stakeholders ensuring long-term partnership success. Recognized internally for exceptional negotiation expertise that advanced deals others struggled with.

Project: Indeed Account Management

Provided exceptional account management for Indeed, the world's largest job search platform. Managed complex service requirements across multiple departments, coordinated leadership support ensuring tailored experiences for executive team, and maintained consistent high-touch communication. Delivered customized solutions addressing unique operational needs while exceeding service level expectations.

Project: Wolters Kluwer Enterprise Relationship

Managed strategic account relationship for Wolters Kluwer, global leader in legal, regulatory, and professional information services. Coordinated complex workflow integrations across international operations, ensured seamless service delivery meeting enterprise compliance standards, and maintained high-touch relationship management. Client directly requested continuation as their Account Manager citing exceptional responsiveness and service level.

Project: Clearpol Compliance Account

Led account management for Clearpol, a compliance and policy management platform. Coordinated implementation of compliance workflows, managed stakeholder relationships across legal and operations teams, ensured platform configurations met regulatory requirements, and delivered ongoing optimization recommendations. Maintained strong partnership through proactive communication and rapid issue resolution.

Project: CGM Healthcare IT Partnership

Managed account relationship for CGM, a major healthcare IT provider, requiring deep understanding of healthcare compliance, HIPAA requirements, data security protocols, and complex operational workflows. Coordinated technical implementations meeting stringent healthcare industry standards, managed stakeholder relationships across clinical and administrative teams, and ensured exceptional service delivery.

Project: Brilliant Education Platform Expansion

Executed strategic account expansion initiative for Brilliant, a leading education technology platform. Identified growth opportunities within existing relationship, developed compelling business cases demonstrating clear ROI, and successfully closed upsell deal expanding service scope and revenue. Demonstrated ability to identify client needs, articulate value proposition, and drive account growth through consultative approach.

Project: Abstract & Reflect Orbital Portfolio

Managed enterprise relationships for Abstract (design collaboration platform) and Reflect Orbital (space technology company), plus 50+ additional VIP clients. Developed sophisticated portfolio prioritization systems, implemented proactive health monitoring frameworks, and maintained high service standards across entire portfolio. Created scalable processes enabling effective management of high account volume without sacrificing quality.

🎯 Key Accomplishments

85+ Enterprise Accounts Managed Simultaneously

Successfully managed portfolio of 85+ concurrent accounts with 70% being enterprise-level, including multiple VIP clients with average MRR exceeding $25,000. Developed sophisticated portfolio management systems and prioritization frameworks enabling effective management without sacrificing quality or client satisfaction.

83% Client Retention Rate Achievement

Achieved industry-leading 83% retention rate, significantly exceeding typical 60-70% benchmarks, through proactive relationship management, regular strategic check-ins, value demonstration, and rapid issue resolution. Implemented early warning systems and intervention strategies preventing churn and strengthening client relationships.

$200K+ Revenue Generated Through Strategic Growth

Drove $200K+ in direct revenue through strategic account leadership, successful upselling initiatives (Brilliant), cross-selling programs, and expansion of existing client relationships. Identified growth opportunities within accounts, developed compelling business cases, and executed consultative selling approach resulting in contract expansions.

Enterprise Deal Closing Excellence

Demonstrated exceptional deal closing capabilities, successfully negotiating complex agreements with enterprise clients including Asana and Glassdoor. Navigated legal requirements, managed multi-stakeholder approvals, and structured win-win partnerships. Recognized by management for negotiation expertise that advanced deals others struggled with.

52% Faster Time-to-Launch for Enterprise Implementations

Cut enterprise implementation time-to-launch by 52% through white-glove onboarding processes, meticulous project planning, and proactive risk mitigation. Aligned project plans, timelines, milestones, and success metrics ensuring 98% on-time delivery across enterprise projects.

20% Product Adoption Increase Across Portfolio

Delivered customized solutions that increased product adoption by 20% and reduced client support escalations by 15% through strategic consultation, user training programs, and ongoing optimization recommendations. Raised implementation satisfaction to 95% across global client sites.

85+Accounts Managed

83%Retention Rate

$200K+Revenue Generated

52%Faster Launch

Negotiation Skills

Manager Recognition - Deal Negotiation

"@Maryann [Sr CSM] nominating you for process and negotiation - expertise. Good relationship with Glassdoor"

Client Retention

Enterprise Client Request - Wolters Kluwer

"Is there any way you could stay on as our Account Manager? You have been very responsive and impressed with your service level"

5-Star Review

Indeed & Glassdoor Client Review

"Exceptional customer service, fantastic account management, tailored experience for our leaders"

Google Review

5-Star Google Review

"Big call out to Maryann U. She is fantastic and so full of life. Best decision for your business"

Account Growth

Asana Account Excellence

"All your followups and treated Asana well. So all credits goes to you"

Performance

Performance Recognition

"Congrats on your raise! Keep up the great work!" - Leadership recognition

Legal Expertise

NDA & Legal Coordination

"Nice workkk" - Complex NDA and confidentiality requirements handled professionally

Former Employer Recognition

Client Appreciation & Job Offer

"Might you be looking for a role? I'm looking for a case manager/executive assistant" - Client offering new opportunity

ExpoPlatform

Technical Project Manager & Platform Operations

Coordinated 25+ major global events with 1M+ total attendees including IMEX, K5 Conference, and Fairtrade across meetings, technology, and international trade industries

🛠️ Tools & Platforms

ExpoPlatform Suite JIRA Confluence Zendesk Git PHP Grafana Slack Agile/Scrum

Key Metrics: Successfully coordinated 25+ major global events supporting 1M+ total attendees with 100% platform uptime. Achieved 98% on-time delivery rate across all event projects. Maintained 95% client satisfaction score through exceptional technical delivery. Reduced technical issue resolution time by 50% with 96% task completion rate. Coordinated 60+ stakeholders across international teams with 85% resource utilization efficiency.

💼 Key Responsibilities

Project: IMEX Global Conferences

Led technical project management for IMEX, one of the world's largest meetings and events industry conferences. Coordinated platform configuration across exhibitor management, attendee registration, and scheduling systems. Managed stakeholder requirements across multiple international partners, ensured flawless technical execution during live events with thousands of concurrent users, and maintained 100% platform uptime throughout high-traffic periods.

Project: K5 Conference Technical Coordination

Managed end-to-end technical delivery for K5 Conference, a major technology industry event. Coordinated with product and engineering teams on platform customizations, managed speaker and exhibitor onboarding workflows, configured networking features, and resolved technical issues in real-time during the live conference. Delivered seamless attendee experience through proactive monitoring and rapid issue resolution.

Project: Fairtrade International Events

Provided comprehensive project management for Fairtrade international trade events requiring multi-language support, international timezone coordination, and diverse stakeholder communication. Coordinated complex requirements across multiple countries, ensured platform configurations met regional compliance needs, and delivered successful event execution supporting global trade initiatives.

Project: Technical Documentation & Knowledge Base

Created comprehensive technical documentation, troubleshooting guides, and training materials improving team knowledge management. Developed video tutorials for platform features, standardized operational workflows, and built knowledge bases enabling customer self-service. Recognized by leadership for volunteering and submitting several high-quality articles and helpful videos.

Project: Platform Configuration & Customization

Designed and implemented custom platform configurations tailored to diverse client needs across event types and industries. Developed sophisticated navigation structures, feature configurations, and UI customizations. Received outstanding client feedback: "so many features and options, I really like how you thought all the structure and navigation through."

🎯 Key Accomplishments

25+ Major Events with 1M+ Total Attendees

Successfully coordinated 25+ major global events including IMEX conferences, K5 Conference, and Fairtrade events, supporting over 1 million total attendees with 100% platform uptime. Demonstrated ability to manage complex technical operations at scale across diverse industries and international markets.

50% Resolution Time Reduction

Engineered organized playbooks and issue resolution workflows that reduced resolution time by 50% in just one month, enabling technical teams to handle complex cases efficiently. Standardized escalation protocols and created reusable troubleshooting guides.

45% Escalation Reduction Through Self-Service

Created knowledge bases, training programs, and self-service resources that reduced escalations by 45% in 90 days. Empowered clients and internal teams with comprehensive documentation improving overall operational efficiency.

Recognition for Rapid Technical Mastery

Recognized by team for exceptional ability to rapidly master technical concepts and platform capabilities. Received feedback: "I impressed how you learn fast" and "You are a coder" - demonstrating strong technical aptitude and quick learning ability.

25+Events Managed

1M+Total Attendees

50%Faster Resolution

45%Less Escalations

Leadership

Documentation Excellence

"Thank you @Maryann Vera for volunteering...submitting several really good articles and making helpful videos"

Client Praise

Platform Configuration Praise

"Wow, thanks Maryann! So many features, I really like how you thought all the structure through 😁"

Technical

Rapid Technical Mastery

"I impressed how you learn fast" - "You are a coder" - Team recognition

Avatrade Marketplace

Senior Sales Manager & Account Executive

Generated 200+ inventories within 6 months representing $10M+ inventory value through strategic sales, account management, and revenue optimization

🛠️ Tools & Platforms

Salesforce HubSpot LinkedIn Sales Navigator Google Ads Google Analytics A/B Testing Outreach.io

Key Metrics: Managed 40+ active accounts with 85% retention rate and 95% client satisfaction score. Improved conversion rates by 23% and consistently achieved 110-125% of monthly sales quota. Generated significant revenue through strategic growth initiatives. Maintained 92% client engagement rate with 98% on-time delivery. Reduced churn by 28% through proactive monitoring while achieving 96% task completion rate and 85% resource utilization.

💼 Key Responsibilities

Project: Enterprise Sales Pipeline Development

Built and managed enterprise sales pipeline from prospecting through closing for deals ranging from mid-market accounts to six-figure contracts. Developed customized proposals, conducted detailed ROI analyses, addressed complex objections, and executed relationship-driven selling approach. Consistently exceeded sales targets through strategic prospecting and consultative sales methodology.

Project: Multi-Account Portfolio Management

Managed portfolio of 30+ active client accounts ensuring smooth communication, timely follow-ups, and alignment on goals and deliverables. Conducted regular account reviews identifying expansion opportunities, upselling potential, and cross-selling initiatives. Maintained high client satisfaction through proactive relationship management.

Project: Conversion Funnel Optimization

Partnered with product and media teams to refine conversion funnels, optimize creatives, and improve landing page performance. Analyzed conversion data to identify bottlenecks and opportunities, designed and implemented A/B tests, and executed iterative improvements driving significant conversion rate increases.

Project: Churn Prevention & Retention Program

Developed proactive churn prevention program identifying at-risk accounts through usage patterns, satisfaction indicators, and engagement metrics. Implemented targeted intervention strategies including executive touchpoints, value reinforcement sessions, and customized retention offers. Successfully retained accounts representing significant recurring revenue.

Project: Sales Enablement & Team Training

Created sales enablement programs educating teams on products, competitive positioning, and sales methodologies. Developed playbooks, training materials, and best practices documentation. Implemented coaching programs improving team performance and accelerating ramp time for new sales representatives.

🎯 Key Accomplishments

200+ Inventories Generated in 6 Months

Generated 200+ inventories within first six months representing over $10M worth of inventory value through strategic prospecting, relationship-driven selling, and consultative sales approach. Demonstrated ability to rapidly build pipeline and close high-value deals.

40% Increase in Qualified Web Traffic

Designed targeted engagement strategies using advanced analytics and customer intelligence that drove 40% increase in qualified web traffic. Generated high-value enterprise sales pipeline through data-driven marketing campaigns and account-based marketing initiatives.

30% Churn Reduction Through Proactive Retention

Reduced churn rate by 30% in 6 months through proactive identification of at-risk accounts, implementation of targeted retention strategies, and executive intervention programs. Converted customer feedback into retention initiatives preserving significant recurring revenue.

35% Faster Deal Closing Through Sales Enablement

Implemented sales playbooks and team education programs that enabled closing deals 35% faster across accounts. Accelerated revenue generation through standardized sales processes, improved objection handling, and streamlined proposal workflows.

25% Conversion Rate Improvement

Improved overall conversion rates by 25% through collaboration with product and media teams on funnel optimization, landing page improvements, and creative testing. Demonstrated data-driven approach to continuous improvement and revenue optimization.

200+Inventories (6mo)

$10M+Inventory Value

40%Traffic Increase

30%Churn Reduction

Enterprise Clients & Events

Asana

Glassdoor

Indeed

Wolters Kluwer

Clearpol

CGM

Brilliant

Reflect Orbital

Abstract

IMEX

K5 Conference

Fairtrade

Signature Projects

Senior Account Manager & Project Manager

🛠️ Tools & Platforms

💼 Key Responsibilities

🎯 Key Accomplishments

Technical Project Manager & Platform Operations

🛠️ Tools & Platforms

💼 Key Responsibilities

🎯 Key Accomplishments

Senior Sales Manager & Account Executive

🛠️ Tools & Platforms

💼 Key Responsibilities

🎯 Key Accomplishments

Core Competencies & Key Metrics

Revenue Generation

Client Satisfaction Rate

Retention & Growth

Growth & Negotiation

Client Engagement Rate

Timeliness to Deliver

Task Completion Rate

Resource Utilization

Stakeholder Coordination

Onboarding Framework

Internal Coordination

What Clients & Colleagues Say